Terms of Service

Thermal is a field service management platform for commercial and mechanical service contractors — dispatch and work orders, equipment records, service agreements and preventive maintenance, quoting and invoicing, and related automation features. We may add, change, or discontinue features over time as the product evolves; we'll use reasonable efforts not to remove functionality you materially rely on without notice.

You must provide accurate information when creating an account and keep your login credentials confidential. You're responsible for all activity under your account, including actions taken by users you invite (technicians, dispatchers, office staff, and other roles your organization adds). The Service is intended for use by businesses and their personnel, not by individual consumers, and is not directed at children — see Section 13.

You must promptly notify us at support@trythermal.com of any unauthorized use of your account.

Thermal is priced per technician per month, currently across three plans (Core, Growth, and Scale) described on our pricing page, which forms part of your order with us. Core is available for self-serve sign-up; Growth and Scale are sales-assisted and typically documented in an order form or annual agreement. If an order form or signed agreement conflicts with these Terms, the order form or agreement controls for the subject it covers.

Subscription fees are billed in advance on a recurring basis (monthly or annual, as set out in your order). Payment is processed by our payment processor, Stripe — we do not store your full card number, and card data is handled by Stripe directly. Adding technician seats bills at your plan's per-technician rate, prorated to your next billing date.

Commercial accounts on annual agreements renew automatically for successive terms unless either party gives notice of non-renewal before the renewal date, as specified in the applicable order form. Consistent with our "no penalty exit clause" commitment, we do not charge early-termination penalties for canceling — see Section 8 (Term and termination) and Section 5 (Your data) for what happens to your data if you leave. Except where required by law or expressly stated in your order form, fees are non-refundable.

We don't currently offer a fixed free-trial period; Core can be used on a self-serve basis without committing to an annual agreement, so you can evaluate it before signing one.

You agree not to, and not to permit others to:

• Use the Service to violate any law, or to store or transmit content you don't have the right to use;
• Attempt to gain unauthorized access to the Service, other customers' data, or the systems or networks connected to the Service;
• Interfere with or disrupt the integrity or performance of the Service, including by circumventing rate limits, probing for vulnerabilities, or introducing malicious code;
• Reverse engineer, decompile, or attempt to extract the underlying source code of the Service, except to the extent such restriction is prohibited by applicable law;
• Resell, sublicense, or provide the Service to third parties as a standalone or bundled service without our written consent; or
• Use the Service to build a competing product using information gained from your access to it.

As between you and Thermal, you own the data you and your organization put into the Service — your customer records, equipment history, jobs, agreements, and everything else you enter or that's generated on your behalf while operating your business through Thermal ("Customer Data"). We don't sell Customer Data, and we don't hold it hostage: an organization owner can generate and download a full export of their organization's data at any time from Settings, with no penalty and no export fee. This is a deliberate product and business commitment, not just a legal formality — see our Privacy Policy for how we collect, use, and protect data more broadly.

You grant us a limited license to host, process, and display Customer Data solely as necessary to provide and support the Service to you, and to maintain and improve the Service generally (for example, aggregated or de-identified analysis that does not identify you or your customers).

Thermal and our licensors own all right, title, and interest in the Service itself — the software, design, "Thermal" name and logo, and all related intellectual property — apart from Customer Data. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes during your subscription. We welcome your feedback and suggestions, and you agree we may use them to improve the Service without any obligation to you.

The Service relies on and integrates with third-party providers to operate — for example, payment processing, authentication, database hosting, application hosting, SMS and email delivery, and accounting integrations. Our Privacy Policy lists these providers. If you connect a third-party account to Thermal (for example, QuickBooks Online), your use of that third party is governed by its own terms, and we're not responsible for its acts or omissions.

These Terms remain in effect for as long as you have an active account or a subscription with us. You may cancel a self-serve subscription at any time from within the Service; accounts under a signed order form or annual agreement cancel per the terms of that agreement. We may suspend or terminate your access if you materially breach these Terms and don't cure the breach within a reasonable period after notice, or immediately if your use poses a security risk to us or other customers.

On termination, your right to use the Service ends. We'll make your data export available for a reasonable period following termination consistent with our export tooling (currently a 7-day download window per export request), after which we may delete Customer Data from active systems, subject to what's described in our Privacy Policy and any longer retention required by law.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, THERMAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We don't currently commit to a specific uptime percentage or service-level agreement, and we don't claim any third-party security certification (such as SOC 2, ISO 27001, HIPAA, or PCI DSS) — see our Security page for what we do and don't claim about our security posture today.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO THERMAL IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. These limitations don't apply to a party's indemnification obligations, a breach of confidentiality, or liability that can't be limited under applicable law.

You agree to indemnify and hold Thermal harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from your misuse of the Service, your violation of these Terms, or Customer Data you submit that infringes or violates a third party's rights. We agree to indemnify and hold you harmless from claims that the Service, as provided by us and used in accordance with these Terms, infringes a third party's intellectual property rights.

Placeholder — pending final legal review. Thermal, Inc. is not yet formally incorporated, so we cannot yet state a governing state or jurisdiction with certainty. This section will be completed with a specific state's law and venue once incorporation is finalized; do not treat the absence of a named jurisdiction as an oversight — it is deliberate pending that step.

The Service is intended for business use by adults and is not directed at children. We don't knowingly allow anyone under 18 to create an account.

We may update these Terms from time to time. If we make a material change, we'll update the "last updated" date above and, for active customers, provide reasonable notice (for example, by email or in-product notice). Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. Neither party may assign these Terms without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets. Neither party is liable for delays caused by circumstances beyond its reasonable control. These Terms, together with any order form or signed agreement, are the entire agreement between you and Thermal regarding the Service.

Questions about these Terms? Email support@trythermal.com.