WIF-3Refrigeration
Walk-in freezer, −10 °F
Northline Cold Storage · Freezer 3
- Box temp
- −8.4 °F
- Door
- Heater and gasket, Sep 30
Refrigeration
LiveA cold aisle downis product on a clock.
Refrigeration runs on the same equipment record as HVAC, but a failed walk-in at a grocery account is inventory loss on a clock. Thermal tracks the unit, the refrigerant charge and the SLA that decides who gets the call.
The box,on the record.
Racks, condensing units, walk-ins and low-temp display cases are each a serialized record with refrigerant, temperature readings, parts fitted and service history.
EVAP-3BRefrigeration
Low-temp evaporator, 3 fans
Freezer 3, on this coil
- Last visit
- Frost on the coil, 3 of 4 visits
- Next PM
- Quarterly, Jan 22
Not in this box. Same record.
The rack and its condensing unit sit on the roof and in the machine room. They carry the same record and the same agreement.
RK-2Refrigeration
Low-temp parallel rack
Machine room, Northline
- Refrigerant
- R-448A, 410 lb charge
- Leak check
- Quarterly, Jan 22
CU-4Refrigeration
Condensing unit, 7.5 HP
Roof, over Freezer 3
- Head pressure
- 232 psi
- Next PM
- Quarterly, Jan 22
One agreement.The response clock on it.
Response commitments are tracked on the same agreement as coverage and pricing, so the dispatcher sees the SLA and the customer’s history the moment a walk-in goes down.
Service agreements and SLA
LiveThe response commitment sits on the same agreement that covers the HVAC side of the account.
Emergency calls jump the queue
LiveA failed walk-in or rack surfaces above the routine queue with its own marker and the customer’s history already open.
PM per unit
LiveCoil cleans, leak checks and door-heater checks run against each unit’s own schedule.
AGR-0274Active
Northline Cold Storage
Full coverage · 4-hour emergency response
- Jan 22
- Rack RK-2, condensing unit CU-4
- Quarterly
- Leak check and refrigerant log each visit
- Jan 22
- Evaporators EVAP-1A to EVAP-3B
- Quarterly
- Coil clean when frost repeats
- Feb 9
- Walk-ins WIF-1 to WIF-3
- Semi-annual
- Door heaters, gaskets and box temperature
- Any time
- Emergency call, any unit
- 4-hour SLA
Each row opens its own work orders from this agreement; an emergency call opens with the SLA clock running.
What a refrigerationaccount carries.
Refrigerant charge on the unit
LiveType, charge and every service event sit on the equipment record, the same field a technician checks before opening a rack system.
Records for EPA-relevant questions
LiveAn audit or phase-down question does not mean a week of digging. Compliance items surface in one queue the office works from.
Refrigeration equipment
LiveRacks, condensing units, walk-ins and low-temp display cases as serialized records with service history.
HVAC and refrigeration together
A walk-in and a rooftop unit share the same equipment record, so a mixed shop keeps one customer record, one dispatch board and one service history.
Also on a refrigeration account
Regulatory filingThermal captures the data. It does not file with a regulator on your behalf and is not a certified filing service.Not offered
Cold-room controlsThermal models the equipment and visits. It does not run building automation or the cold-room controller.Not offered
Statuses are current as of October 2026.
Straight answers.
Is refrigeration a separate product from commercial HVAC?
No. Same equipment schema, same platform. A refrigeration unit gets the same serialized record as an HVAC unit, with refrigerant type and charge tracked the same way. See commercial HVAC.
Does Thermal handle EPA reporting for me?
No. Thermal captures the records a compliance-minded operation needs: refrigerant type, charge and full service history on the equipment record. It is not a certified regulatory filing service.
How does Thermal handle emergency refrigeration calls?
An emergency work order surfaces above the routine queue with its own marker and the customer’s history open, so the dispatcher can assign it right away. See dispatch.
Does the agreement track a response-time SLA?
Yes. SLA tracking is part of the service agreement, the same one that covers HVAC accounts, so the response commitment sits on the same record as coverage and pricing.
Can a shop run both HVAC and refrigeration in one system?
Yes. A walk-in and a rooftop unit share the same equipment record, so a mixed shop keeps one customer record, one dispatch board and one service history.