Dispatch
LiveDispatch in Thermal is the board where the office schedules work orders: one row per technician, a timeline across the day and a map of the same jobs. Each block is a real work order tied to a customer, a site and usually one unit, so the history travels with the job.
Northstar’s freezer went down at 12:48. The dispatcher placed it after Elena’s PM at Harbor Medical and checked the drive on the map. Schedule and map read the same work orders.
Dispatch
Tuesday, October 20 · 13 technicians · 1 emergency
Route · E. Ruiz
Harbor Medical to Northstar
One row per technician with a now-line that moves through the shift, and a map of the same jobs. Drag a block and both views change; assigning a technician needs a start time.
When a job lands, the board can suggest who takes it and show why. It waits for the dispatcher to apply or dismiss.
E. Ruiz for Northstar Cold Storage
WO-48412 · Emergency · Freezer 2 down
An Optimize control will propose a whole-day plan to apply or dismiss, with the reason shown. Nothing will apply itself. Today the dispatcher plans the day on the board.
Dispatch scopes to the branches a user can see, so a multi-branch shop runs one system without every dispatcher seeing every board.
The field app shows the route, the job, the equipment history and directions, and keeps working with poor signal. It is the same work order the board shows.
Today’s jobs
Tuesday, October 20Statuses are current as of October 2026.
Yes. Dispatch scopes to the branches a user has access to, so one system runs every branch without every dispatcher seeing every board.
It stays the same work order across every visit, so the technician on visit two sees visit one and the customer gets one invoice.
Photos, readings and signatures save on the phone and sync once the technician is back in range. Nothing is re-entered at the end of the day.
Not yet. Placing a technician by live location and drive time is on the roadmap. Today the office assigns on the board.
Yes: awaiting customer, waiting for access, needs a second tech, or other with a note. The office sees the reason on the board.
Yes. PM work orders opened from an agreement land like any other job, with the equipment list and coverage for each unit.
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