Security

How is my data backed up?

Q: How is my data backed up?

Thermal's database runs on Supabase's managed Postgres infrastructure. We haven't published a specific backup interval or retention commitment yet. If you want a copy of your own data outside our systems at any time, any organization owner can generate a full export from Settings — see "What happens to my data if I leave" above.

Thermal’s database runs on Supabase’s managed Postgres. A specific backup interval or retention commitment has not been published yet. For a copy of your own data at any time, any organization owner can generate a full export from Settings; see what happens to my data if I leave.

All six answers and the control register

Your own copy

Any organization owner can generate a full export from Settings at any time: customers, sites, equipment, service history, agreements, work orders, invoices and warranty claims, as a downloadable archive.

Settings · DataOwner

Full export

Your organization’s records as one downloadable archive

Records: Customers, sites, equipment, service history, agreements, work orders, invoices, warranty claims
Format: Downloadable archive
Download link: Kept seven days, then the file is deleted

Generate export

Last export Oct 20, 9:40 AM · link kept until Oct 27

What that rests on

ControlHow it is enforced

HostingVercel for the application, Supabase for managed Postgres.

Full export, any timeAn owner can request a complete export from Settings (customers, sites, equipment, service history, agreements, work orders, invoices, warranty claims) as a downloadable archive. Your data remains yours.

The other five.

Bring the question to a call.We run the control on real records.

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